Privacy Policy
How SanookAI collects, uses, and protects your personal information
Important Notice
We prioritize your privacy. Your personal data will be stored and used securely in accordance with international standards.
1. Data We Collect
1.1 Data You Provide Directly
- Full name
- Email address
- Phone number
- Profile picture
- Payment information (processed through secure banking systems)
1.2 Automatically Collected Data
- IP address
- Browser type and device information
- Access times and usage patterns
- Pages visited
- Learning progress
2. How We Use Your Data
We use your data to:
- Provide course and content services
- Process payments and orders
- Track learning progress
- Send important notifications and updates
- Improve and develop our systems
- Prevent illegal activities
3. Data Sharing
Security Assurance
We will not sell, distribute, or disclose your personal data to third parties, except in the following cases:
- When you have given consent
- To provide services you have requested (e.g., payment processing)
- When required by law
- To prevent illegal activities
4. Data Security
We implement multiple layers of security measures:
- SSL/TLS encryption
- Multi-factor authentication systems
- Regular data backups
- Access restrictions
- Continuous security monitoring and updates
5. Your Rights
You have the right to:
- Request to view personal data we have collected
- Request corrections to inaccurate data
- Request deletion of personal data (subject to legal requirements)
- Request suspension of data usage
- Request data portability to other service providers
- Withdraw consent for data usage
6. Cookies
Our website uses cookies to:
- Remember your login session
- Store your preferences
- Analyze website usage
- Improve user experience
You can configure your browser to reject cookies, but this may affect some functionality.Learn more about our Cookie Policy
7. Data Retention
We retain your data for the necessary period:
- User account data: Throughout your service period
- Transaction data: 5 years (as required by law)
- Learning data: Throughout your service period
- Contact data: 2 years after last contact
8. Policy Updates
We may update this policy periodically. When changes occur, we will:
- Notify you via email
- Announce on the website
- Provide at least 30 days advance notice
9. Contact Us About Personal Data
If you have questions or want to exercise your rights regarding personal data, please contact us:
- Email: [email protected]
- Main Email: [email protected]
- Business Hours: Monday - Friday, 9:00 - 18:00
10. Applicable Law
This policy is established in accordance with:
- Personal Data Protection Act B.E. 2562 (PDPA)
- International personal data protection standards
- Guidelines from the Personal Data Protection Committee
Last Updated: 19 มิถุนายน 2569